Sync is not updating
- Confirm the device is signed into iCloud.
- Check that MedTime has iCloud access enabled.
- Reopen the app and allow a short delay for CloudKit sync.
- Remember that the app can still run locally if iCloud is unavailable.
Support
Support that gets to the useful part quickly.
If something is not syncing, a share invite is stuck, or a purchase did not restore as expected, start here. If the issue still needs help, email support and include enough detail for a reproducible diagnosis.
Before you email
Identify the profile and screen involved.
Mention whether the issue happens with reminders, appointments,
sharing, imports, or a specific profile.
Write the exact steps you took.
A short numbered list is better than a broad summary.
Include the actual result.
Error messages, screenshots, diagnostics text, or whether the app
was signed into iCloud can all matter.
Troubleshooting
Share invite is not appearing
- Make sure the owner device is signed into iCloud.
- Generate or resend a fresh invite from the profile owner.
- Open the invite on the target device while signed into iCloud.
- Confirm the owner has unlocked Pro for sharing management.
Pro is not unlocked
- Open Settings in MedTime.
- Use Restore purchases.
- Confirm the same Apple account was used for the original purchase.
- Relaunch the app after restore finishes.
Photos, notifications, or imports are unavailable
- Open iPhone Settings for MedTime.
- Review photo, notification, contact, and calendar permissions.
- Return to the app after making changes.
Permissions MedTime may request
- Notifications for reminders
- Photo library or camera for saved images
- Contacts for optional doctor or pharmacy imports
- Calendar for optional appointment import assistance